Pacific Internet follows the calendar period
for its Billing Cycle. We charge subscription
fee and usage for the entire month. Our
cut-off begins on the first day of the month
(for the initial month, it is the date of
activation) and ends on the last day of
the month. We understand that there may
be concerns when an account is activated
after the first day of the month. It is
for this reason that we pro-rate the subscription
fee of the initial month for accounts activated
after the first day of the month.
Pro-Rata
(Applicable only to accounts activated
after the first day of the month. Accounts
activated on the first day of the month
are charged the regular monthly subscription
fee.) With the Pro-rata system, we only
charge the actual usage within the pro-rata
month, from the time your account was activated
(only for accounts activated after the
first day of the month) to the last
day of the month. Pro-rata is based on the
total number of hours used during your initial
month and not the total number of days from
the time your account was activated.
Example:
| Activation
Date: |
November
15 |
| Package
free hours: |
10
hours |
| No.of
hours used: |
8
hours |
| Subscription
Fee: |
PhP440.00
(VAT - exclusive) |
8 h
----- X PhP440.00 = PhP352.00
10h
Excess Usage Charges
In excess of your package hours, you
are charged PhP66.00 per hour or PhP16.50
per 15-minute block. Excess usage is rounded
up to the nearest 15-minute block.
First
Full Month
In view of the above illustration,
we further clarify the importance of the
"Pro-rated Month" and the "First Full
Month" in determining the start of the
Promotion period which you subscribed
for.Your promotion begins on the FIRST
FULL MONTH of subscription and not
the Pro-rated Month. The First Full Month
is your first complete month as a subscriber
(from the first day of the month to the
last day of the month, eg. January 1 to
31). Hence, any bonuses or freebies assigned
to specific months are based on the First
Full Month.
No
Carry-Over of Unused Hours
As a reminder, any unused package
free hours is NOT carried over
to suceeding month/s. Bonus hours given
to subscribers must be consumed on the
specified month according to the mechanics
of the existing promo.
Billing
Method
Our billing method is such that we
charge one month in advance for subscription,
but we charge one month behind for any
excess usage. The advance subscription
is to support excess usage, if any. The
payment due date of each statement is
the last day of every month. In effect,
you only pay one day in advance.Your initial
bill will contain the following:
-
Pro-rated monthly subscription fee
for the month of activation (if activated
after the first day of the month).
-
Monthly subscription fee for the current
month.
- Advance
susbcription fee for the next month.
- Excess
usage charge of the month prior, if
any.
- Other
charges, if any - e.g. extra mailbox,
handling fees etc.
All
succeeding billing statements will reflect:
- Advance
susbcription fee for the next month.
- Excess
usage charge of the month prior, if
any.
- Other
charges, if any - e.g. extra mailbox,
handling fees etc.
As
a subscriber we encourage you to visit
our web page at:
http://www.pacific.net.ph/
Our
web page does not only feature our current
promotion, products and services but also
informs you on account administration.
To view the Terms and Conditions for Internet
Service CLICK
HERE
To
help you monitor your usage, visit the
Check On-line Usage CLICK
HERE
Should
you have any questions, please call our
Customer Care Center at 683-5100. You
can also reach us at the following e-mail
Addresses:
csg@pacific.net.ph
- for inquiries about promotion, packages
or service request which includes additional
mailbox, change of package (free hours),
increase of diskspace, etc.
cred-col@pacific.net.ph
- for inquiries about the fees and charges
appearing in your statement of account,
where and how to pay, confirmation of
payment made, request for Credit Card
auto-debit form.
help@pacific.net.ph
- for technical concerns, connection problemsPlease
ensure that you have provided a valid
email address so that we can reply to
you soonest and always include your account
no. (xxxxxx) when sending your inquiries.
Customer
Service